Case Study: Enhancing Process, Engagement, and Communication with UKG Pro Business Intelligence People Analytics

Background

A medium-sized business with a rapidly growing workforce, faced challenges in managing their HR processes, engagement, and internal communications. With a diverse team spread across multiple locations, the company struggled to keep track of important milestones, employee performance changes, and data updates that impacted payroll. Their existing HR systems were not optimized for real-time communication or proactive alerts, causing delays in decision-making and a lack of timely feedback to employees and managers.

Objectives

The company wanted to automate manual tasks and streamline workflows to reduce administrative burden. Ensure timely recognition and feedback for employees, boosting morale and productivity. Enable seamless communication between HR, Payroll, Managers, and Employees for a more cohesive work environment. Prevent errors in payroll processing due to missed updates and data discrepancies.

Solution: UKG Pro Business Intelligence People Analytics

InteGreat Solutions partnered with the copmany to use UKG Pro’s Business Intelligence People Analytics. Alert Studio was utilized to create and customize notifications to meet the unique needs of the company by focusing on automated alerts and real-time notifications. Managers received automated alerts whenever a new employee was hired, ensuring that they were informed in real-time to facilitate onboarding and orientation. Notifications were set to remind managers of employees’ work anniversaries and birthdays, allowing them to recognize milestones and foster a culture of appreciation and recognition. Alerts were triggered whenever there were changes to an employee’s performance record, ensuring that managers could quickly address performance issues or acknowledge improvements. Employees were notified immediately if there were any changes to their performance reviews or records, prompting them to take action. This ensured transparency and a continuous feedback loop.

UKG Pro’s system sent automated alerts to HR and Payroll teams whenever there were changes that could affect payroll calculations. This included updates to compensation, benefits, job titles, or other data that needed to be reflected in payroll processing. These alerts ensured that payroll discrepancies were minimized and that HR could take immediate corrective action when necessary.

Results and Benefits

Automation reduced the manual effort required to track employee milestones and updates, freeing up HR and management teams to focus on strategic initiatives.

The system’s real-time data tracking meant that managers and HR could act immediately when issues arose, reducing response times and improving overall efficiency.

Employees felt more recognized and valued due to timely birthday and anniversary acknowledgments.

Performance-related alerts allowed managers to provide consistent feedback, addressing issues promptly and celebrating successes, leading to a more engaged and motivated workforce.

With automated alerts and notifications, communication between HR, payroll, and managers became more streamlined. Important information reached the right individuals without delay, improving the overall workflow and minimizing miscommunication.

HR could proactively identify issues affecting payroll, ensuring smoother payroll runs and minimizing the risk of errors.

Alerts for payroll-impacting changes ensured that HR and payroll teams were kept in the loop about all updates that could affect employee compensation.

Conclusion

InteGreat Solutions successfully helped this company streamline their HR processes, enhance employee engagement, and improve communication across the organization by utilizing UKG Pro Business Intelligence People Analytics. The automation of key alerts and notifications not only saved time and reduced errors but also fostered a more transparent and engaging workplace culture. The collaboration between InteGreat Solutions and the company proved that leveraging advanced analytics and automated workflows can lead to more efficient, accurate, and data-driven HR management, ultimately benefiting both the organization and its employees.